WATER AND WASTEWATER SERVICES
Severn Trent offices will be closed for account/billing inquiries on the following dates:
Thurs, Nov. 24th
Fri, Nov. 25th
Sun, Dec 25th
Mon, Dec 26th
Mon, Jan 2nd
To report a water related emergency, please call: 972-552-9496
The Town purchases its wholesale water and wastewater treatment service from Upper Trinity Regional Water District (UTRWD) www.utrwd.com. In addition, the Town contracts with Severn Trent Services for maintenance and operation of the Town’s utility system and billing for utility services. See Billing and Rate Information for detailed information.
For Emergencies contact:
Severn Trent Services: 972-552-9496
Severn Trent Services Payment Options:
Automatic Bank Draft is also available through the website.
In Person: 1745 F.M. 2931, Providence Village, TX.
Monday through Friday. A night drop is located on the front porch of Town Hall at this location for your convenience.
The Severn Trent Services’ main office is located at 9550 Helms Trail Suite #800 Forney, Texas 75126 and can be reached at 972-552-9496.
If utilizing bill pay through your bank, please verify you have the correct mailing address, and full acount number to ensure proper handling and processing. Please allow 7 to 10 days for processing.
PLEASE PROVIDE FULL ACCOUNT NUMBER WITH PAYMENT
For New, Transfer or Discontinue Service:
Fax or email forms to 940-365-9373 or email@example.com
A deposit of $60 for water and a non-refundable $10 set up fee for trash is required prior to all new residential service as well as a $25.00 non-refundable transfer fee.
Severn Trent Services is authorized to grant, on behalf of the Town, one extension to the 20th of the month per Customer per year to prevent water cutoff. If extenuating circumstances prevent you from paying before the cutoff date, please contact Severn Trent Services prior to the cutoff date.
My bill seems higher than normal, what do I do?
Check for leaks, such as toilet flappers, or check your irrigation heads and system controller. Most substantial increases in water usage are related to irrigation system controllers.
I found a leak, can my bill be adjusted?
Yes, the full rate order ( HERE p.3) outlines the process, including the types of events that qualify and the documentation required.
Is there a website to view my bill?
Yes. Just go to http://www.paymystbill.com , once you have received your new account number, and create your login. Online payment options include Visa, Mastercard, American Express, Discover and online checks.
Are there paperless billing options?
Yes. Once logged in to your account, you can select the paperless option. Pertinent details will be included with your bill each month.
When will my automatic draft payment occur?
Automatic draft payments will be processed on the bill due date each month.
Please note the new payment address on your new bill. Our payment processing center will expedite your payments.
Severn Trent Environmental Services, Inc. strives to meet and exceed our customers’ expectations. Our hope is to make your bill paying experience convenient and worry free.
As always, if you have any questions or concerns please call our 24 hour customer service number at
RESIDENTIAL BILLING AND RATE INFORMATION
The Town has contracted with Severn Trent Services for maintenance and operation of the utility system, and billing for utility and other Town services. Severn Trent Services provides a monthly consolidated bill to Customers for water, sewer, trash, recycling and fire services.
Payment is due on the 1st of each month. After the 1st, a charge of (i) $10.00 or (ii) ten percent (10%) of past due amount, whichever is greater, will be added to the outstanding bill. Payment must be received by 5:00 p.m. on the business day immediately preceding the proposed termination date, or service will be discontinued and a Non-Payment Fee of $60.00 will be applied to account. After this time, payment of total outstanding balance, including penalty and additional charges, must be paid by cash, cashier’s check or money order for restoration of water service. If payment is received before 1:00 p.m. restoration of water will be made on the same day; however, if after 1:00 p.m., an additional fee of $50.00 will be charged for guaranteed same-day reconnect. Returned check charge is $25.00.
No letters of credit or payment history will be accepted in lieu of a deposit.
Water: Monthly Rates for Residential Water Service. The following monthly rate schedule, or any portions of a month, shall be charged for residential water service furnished by the Town to each Customer Connection:
(a) Monthly base rate $28.00
(b) Plus, for each 1,000 gallons of water actually used:
(1) Under 10,000 gallons used – $3.00 per 1,000 gallons;
(2) 10,001 – 12,000 gallons used – $3.80 per 1000 gallons;
(3) 12,001 – 15,000 gallons used – $4.13 per 1000 gallons;
(3) 15,001 – 20,000 gallons used – $4.68 per 1000 gallons;
(4) 20,001 – 25,000 gallons used – $5.23 per 1000 gallons; and
(5) Over 25,000 gallons used – $8.97 per 1000 gallons.
Sewer: Monthly Rates for Residential Sanitary Sewer Service. The following monthly rates, or any portion of a month, shall be charged for residential sanitary sewer service furnished by the Town to each Customer Connection:
(a) For up to 10,000 gallons of water used, monthly flat rate $44.00
(b) For water usage over 10,000 gallons of water used, monthly flat rate $47.75
Trash and Recycling:
Solid Waste Collection and Disposal Services and Recycling Services are included in the Town base monthly sewer rate.
Monthly Flat Rate: $10.00
For additional information or non-residential rates see the Towns formal rate order: HERE
WATER AND WASTEWATER SYSTEM
Construction and operation of the Town’s water and wastewater system (the “Utility System”) as it now exists or as it may be expanded from time to time is subject to regulatory jurisdiction of federal, state and local authorities, including the Texas Commission on Environmental Quality (TCEQ).
Upper Trinity Regional Water District Contracts
The Upper Trinity Regional Water District (“Upper Trinity”) was created by the State of Texas to create and operate regional water and wastewater systems in Denton County and surrounding areas. The Town has entered into two separate contracts (defined herein as the “UTRWD Contracts”) with the Upper Trinity as follows: “Upper Trinity Regional Water District Regional Treated Water System Participating Customer Contract With Denton County Fresh Water Supply District No. 9” (“the Water Contract”), and “Upper Trinity Regional Water District Northeast Regional Water Reclamation System Participating Customer Contract With Denton County Fresh Water Supply District No. 9” (the “Sewer Contract”), each originally dated August 29, 2001 and subsequently amended.
Pursuant to the UTRWD Contracts, Upper Trinity pledges to deliver certain wholesale water supply and wastewater services as required to serve the needs of the property owners within the Town. The Upper Trinity system for providing water and wastewater to the Town is financed by Upper Trinity through the issuance of bonds payable from and secured by payments made under the UTRWD Contracts and other similar contracts with other members and customers of Upper Trinity. Pursuant to the UTRWD Contracts, the Town has agreed to fix and collect water and sewer rates, sufficient to meet its payment obligations under the UTRWD Contracts.
Pursuant to the Water Contract, the Town has the contractual right to 2,400,000 gallons per day (gpd) of treated water. This is sufficient to serve at least 2,400 single-family residential homes. For treated water, the Town is required to pay an annual Demand Charge and a monthly Volume Charge. These charges are set each year in September by Upper Trinity.
Pursuant to the Sewer Contract, the Town has subscribed for 360,000 gpd of wastewater service from the Upper Trinity Riverbend Plant. For 2013, the Town has been delivering approximately 360,000 gpd of wastewater to the Riverbend Plant. Pursuant to the Sewer Contract, Upper Trinity has committed to issue bonds from time to time to expand the Riverbend Plant to serve the Town and other customers. For wastewater treated at the Riverbend Plant, the Town is required to pay an annual capital charge (payable in 12 equal monthly installments) and a monthly charge per 1,000 gallons of wastewater treated. These charges are set each year in September by Upper Trinity.